Frequently Asked Questions
No. We ask that you do not bring any personal toys from home. We have plenty of toys and chews here for your pet to play with. If you do bring ONE from home (or purchase one here) there is NO guarantee that it will get sent home with them. Pets often take them outside when going to play, and we cannot track them all down.
NO. We do not recommend that you send along your pet’s bed. We provide a soft, comfortable, sanitary bed for your pet. Many dogs like to chew up their bedding in a boarding environment, and it is very likely that your personal bed will get severely soiled, damaged or destroyed during your pet’s stay — if not by your pet, then by their neighbor. If you bring any bedding with you, we will ask that you take it back home, otherwise we will bag it up and label it for when your pet goes home.
In order to participate in any of our services (boarding, daycare, grooming, and training), your dog MUST be up-to-date on all of the following vaccinations:
Rabies
Distemper-Parvo
Bordetella
You must make an appointment with your vet clinic in order to receive a Rabies vaccination, but both Rabies and Distemper-Parvo are included in the yearly wellness packages. Bordetella vaccinations protect against canine cough and are not included in yearly wellness packages at your local clinics. This vaccination typically has to be requested.
Cats must be up-to-date on all of the following vaccinations:
Rabies
FVRCP
You must make an appointment with your vet clinic in order to receive a Rabies vaccination, but both Rabies and FVRCP are included in the yearly wellness packages.
Your pet has to be re-vaccinated yearly or have received a three-year vaccination. We will also accept yearly titers done by a veterinarian. Due to Kentucky Law, we cannot accept someone buying a Rabies vaccination outside of Kentucky and administering it themselves. It must be done by a veterinarian.
Please contact your local vet clinic for more information.
It is the client’s responsibility to ensure their pet is up-to-date on their vaccinations before coming in for a service, and to provide proof (a copy) of up-to-date vaccines. If your pet is not up-to-date, we cannot provide the required service, which WILL result in your pet being sent home.
Our number one priority is the health, happiness, and well-being of every pet in our care.
We post photos and videos to Facebook/Instagram daily, but due to the quantity of dogs we have in our facility on a DAILY BASIS, we cannot guarantee who we’ll get photos of. Our number one priority is providing the best possible care. The very best and quickest way to reach us would be to call the facility. We do not offer private photos/videos sent directly to clients, as it is against policy. The photos tend to run a few days behind, but keep watch and maybe you’ll catch a peek of your baby. You can always call during normal business hours to check on your pet.
Yes, we like your pet to stay on the same diet to prevent any upset stomach from a switch in food during their stay. Treats are always a welcomed item, but please keep in mind that TWI is a 100% Rawhide Free Facility.
Make sure you are providing enough food for the entire stay. For example: your dog eats 2 cups of food a day, and is staying 10 days. This means he needs roughly 20 cups of food. A 5lb bag only holds approx. 10 cups of food, and will not be enough to feed the entire stay. If your pet runs out of food during his stay, we can pull some food or go out and pick up some from a local store, either option will result in a charge for the food being added to your invoice.
Do NOT bring pet bowls from home. They can become damaged or mixed in with the stainless steal ones we use for the kennel.
As of March 1, 2022, retractable leashes will not be allowed in any kennels. This is a measure aimed at the safety of the pets, clients and workers. Please bring an alternate leash, or we can provide a slip lead for you.
Our staff is fully equipped to handle any and all medications that may be needed. There is no cost for this, unless your pet requires injections (insulin, allergy, etc.). Price varies per location. Please contact your facility for more information.
We will let your pet out in the exercise area for play times before the morning feeding and again in the afternoon before the p.m. feeding. Actual play times can vary based on your dog, his activity level, the weather and temperature, etc.
Our boarding facilities are divided into separate kennel areas which allows us to separate dogs with special needs from the general population of boarding dogs. This includes, but is not limited to, geriatric dogs, aggressive dogs, and dogs with special health concerns (i.e. seizures, insulin dependent, etc.) Please let us know if your pet requires special handling and we will do our best to accommodate your needs.
If you need to board your pet for longer than one month, please ask about our long-term boarding program. We offer attractive discounts and payment plans and can provide other services that your pet may need when left for an extended period of time. We do NOT offer a long-term boarding discount during our busy seasons. (May through September, November, and December). We reserve the right to discontinue the long-term discount at any time.
Yes. We encourage customers to make a reservation. This ensures there will be room for your pet and gives us an opportunity to work with you make sure that everything (shot records, etc.) is in order for your pet’s stay. We are often full on weekends (school related three-day weekends), holidays (mostly Thanksgiving and Christmas) and during the summer (May to September). It is imperative that you call for a reservation as soon as you book your vacation, otherwise we may not be able to accommodate you.
No, not normally. We are not actively breeding any bitches for Australian Shepherd puppies at this time. We do not normally recommend any local breeders because we don’t have the time or resources to ensure that local breeders are following sound breeding practices or confirm the quality of their facility and ensure their animals receive proper care. Problems with “backyard” breeders who are not registered with the USDA and often don’t follow appropriate breeding guidelines are prolific in our state and we would want to make sure that anyone we recommend is doing an ethical job.
Any items that get left behind such as: toys, chews, collars, leashes, bowls, bedding, etc. will be donated after 7 days of your pet checking out. You will be notified that your items have been left behind, and you will have 1 week to pick them up.
Yes. At the time you book your reservation we will collect your credit card information. If you do not cancel your stay at least 48 hours in advance, we will charge you for 1 night’s stay per dog. We also charge a no show fee for grooming appointments. You will also be charged (either a day on your daycare card, or your credit card on file) if you do not cancel your daycare reservation 24 hours in advance.